What good leaders say when they don’t know the answer (and it’s NOT “I don’t know”)

You’re in a meeting presenting your status update, and things are going well. You’re feeling good about your presentation, and the group seems reassured that you’re on top of things. Then someone pipes up and asks you a question about something that you presented — and you don’t know the answer!

With all eyes on you, waiting for your response….what do you do? Your first reaction may be to give the honest answer, and just say, “I don’t know.”

Here’s why you DON’T want to say that — and some options of what to say instead.

(full video transcript below)

 

VIDEO TRANSCRIPT:

You’re in a meeting presenting your status update, and things are going well. You’re feeling good about your presentation, and the group seems reassured that you’re on top of things. Then, just as you’re about to finish up, someone in the room pipes up and asks you a question about one of the details that you presented — and you don’t know the answer!

With all eyes on you, waiting for your response….what do you do?

Your first reaction may be to give the honest answer, and just say, “I don’t know.”

Here’s why you DON’T want to say that.

Simply put, saying “I don’t know” costs you credibility and influence.

Saying  “I don’t know” teaches people not to come to YOU for answers next time.

And think of how difficult it is for YOU to be put on the spot and admit that you don’t know an answer, after you’ve prepared a presentation about that topic. That could really affect your confidence and credibility going forward.

So here are 3 alternatives, much more powerful responses than “I don’t know”, which will keep your credibility, confidence and authority intact:

1. “I don’t have enough information right now to answer your question.  I will look into it and get back to you.” And then follow through and get them that information.
2. “Good question. I’ll find out.” And then…find out.
3. “Based on what we know today, my thoughts are…” And then share those thoughts. Now while you never want to GUESS an answer, this response allows you a little leeway to at least share an educated opinion, and buy yourself some time to get the full details.

And of course, ALWAYS following up with the individual who asked the question, and often, including everyone who was in the room when you were first asked that question as well.

The next time you’re asked a question that you don’t have the answer to, you can ditch the “I don’t know’s”, and STILL respond in a way that builds your authority, your confidence and your credibility.

I’m Suzannah Baum. If you’d like to discuss ways to elevate your leadership communications, executive presence and presentation skills, lets get in touch.

 

Can I support you in your executive communication & public speaking goals? Please feel free to contact me, and we’ll set up a chat!