What Quality Makes a Great Speaker? (the answer may surprise you!)

  “What quality makes a GREAT speaker?” I ask this question in many of my corporate training programs, and my audience usually provides a variety of interesting responses — [...]

What good leaders say when they don’t know the answer (and it’s NOT “I don’t know”)

You’re in a meeting presenting your status update, and things are going well. You’re feeling good about your presentation, and the group seems reassured that you’re on top of things. Then someone [...]

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